Client Success Lead

About Innowatts

Innowatts is a data analytics and energy transition leader who uses energy usage data, insights and best-in-class machine learning to help energy retailers and utilities from around the world manage their grids, profitability, customer relationships and sustainability goals in a digitalizing, decarbonizing, and electrifying world. To date, the Innowatts eUtility™ technology platform has leveraged data from more than 34 million meters to help energy providers ensure grid reliability, anticipate trends, secure profitability, and promote sustainability — advancing and creating a more personalized energy experience for their customers.

Summary:

The client success lead will be responsible for leading and managing Innowatts’ client relationships  and generating business value to clients through successful deployment and adoption of Innowatts’ products.

Responsibilities

  • Build strong relationship with clients, communicate in proactive, timely, professional and respectful manner
  • Understand client’s strategic objectives with a strong focus on deploying Innowatts product to meet or exceed client objectives
  • Clearly understand the implementation requirements using standard template and collaborate with cross functional implementation team to onboard the client
  • Use data analytics tools to understand data and derive insights for delivering to clients
  • Work with internal Innowatts teams (product engineering, data science, product management, operations and sales) to efficiently resolve any issues that may come up
  • Provide an uncomplicated and seamless experience to client by addressing their requests and resolving issues
  • Provide training and support to clients for using Innowatts platform with a goal to achieve 100% platform adoption
  • Create internal feedback loop with product teams to continuously improve product
  • Understand client licensing agreements and deliverables with ability to monetize contracted revenue on time
  • Work with Innowatts finance team to ensure that contracted revenue is monetized on time
  • Identify new opportunities for growing a client in line with their strategic goals and work with sales to convert those into contracts

Minimum Qualifications

  • Bachelors degree with 5 years of experience in client facing and project management roles
  • Excellent communication skills to work with internal teams and externally with clients
  • Strong project management skills with ability to prioritize deliverables, onboard clients and resolve issues in time
  • Strong problem solving and analytical skills
  • Ability to work effectively in a dynamic environment
  • Desire for continuous learning and improvement
  • Excellent presentation skills
  • Startup experience with a product company a plus

Benefits & Additional

  • Fast paced, collaborative and fun environment
  • Work with data and latest technology to transform industry
  • Competitive salary and bonus
  • Medical, dental, vision, life, LTD&STD and 401k
  • Paid Time Off
  • 5 minutes from downtown with easy connectivity to all major freeways and free parking
  • Ping Pong table & snacks in the break room

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