Director (CS)

Summary:

The Director of Client Success will be the ‘face’ of Innowatts for clients and a leader ensuring product delivery, client business value creation and account growth. This person will be a people manager leading individual or regional functions within the Global Client Success team (e.g. New client implementation, existing client portfolio etc) engaging with key client executives and decision makers with a strategic business approach. The person will have the accountability to ensure all on-boarding and ongoing client needs are fulfilled effectively liaising with other internal teams including implementation and product engineering. This role will also provide the critical feedback to R&D and product development through the voice of the customers. The role’s performance will be measured based on timely monetization of all signed client contracts.

Responsibilities:

  • Build strong relationship with clients, communicate in proactive, timely, professional and respectful manner 
  • Understand client’s strategic objectives with a strong focus on deploying Innowatts product to meet or exceed client objectives
  • Ensure all client delivery milestones are met according to the contracted scope of work
  • Create processes and tools for day-to-day operational tasks to provide transparency and efficient execution of client deliverables
  • Provide an uncomplicated and seamless experience to client by addressing their requests and resolving issues
  • Ensure 100% adoption of Innowatts’ platform
  • Create internal feedback loop with product teams to continuously improve product 
  • Understand client licensing agreements and deliverables with ability to monetize contracted revenue on time 
  • Work with Innowatts finance team to ensure that contracted revenue is monetized on time
  • Identify new opportunities for growing a client in line with their strategic goals and work with sales to convert those into contracts
  • Lead and manage functional or regional teams within the Global Client Success team.

 

Minimum Qualifications: 

  • Preferable to have a Degree in an analytical field (e.g. Computer Science, Mathematics, Statistics, Engineering, Operations Research, Management Science)
  • Bachelor’s degree with minimum 7 years of experience in client facing, operations, project management roles.
  • Strong problem-solving skills and modular thinking
  • Highly motivated self-starter who is flexible and goal oriented
  • Ability to work effectively in a dynamic environment 
  • Desire for continuous learning and improvement
  • Excellent presentation skills
  • Startup experience with a product company a plus

 

Benefits and Additional Perks:

  • Fast paced, collaborative and fun environment
  • Work with data and latest technology to transform industry
  • Competitive salary and bonus
  • Medical, dental, vision, 401k, life and long-term disability insurance
  • Paid Time Off
  • 15 minutes from downtown with easy connectivity to all major freeways and free parking
  • Team breakfast every Friday

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