Over 20% of customers feel that the communications they receive from their utility is actually relevant to them
Innowatts engagement solutions incorporate predictive technology to help recognize changes in consumption and environmental patterns while quickly discerning the implications for each customer. This is then translated into actionable insights and intelligence a customer can act on quickly and easily.
These insights range from simple monthly bill projections that reflect differences in climatic forecasts and bill shock alerts to more complex observations about a customer’s end use equipment that can be detected from its respective load signature. Many of these learned patterns can be easily integrated into our online energy marketplace, as can location triggers used by local vendors.